1. Information We Collect

We collect information you provide directly to us when you create an account, subscribe to our newsletter, make a booking enquiry, or contact us for support. This may include your name, email address, phone number, billing address, payment information, and travel preferences.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device identifiers, pages viewed, and referring URLs through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your travel bookings
• Send you deal alerts, newsletters, and promotional communications (with your consent)
• Personalise your experience and recommend relevant deals
• Respond to your enquiries and provide customer support
• Analyse usage patterns to improve our platform
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information. We share your data only with travel partners necessary to fulfil your booking (hotels, airlines, tour operators), third-party services that help us operate our platform (payment processors, analytics providers), and when required by law or to protect our rights.

4. Cookies

We use essential cookies to keep you signed in and remember your preferences, analytics cookies to understand how our site is used, and marketing cookies to show you relevant deals across the web. You may disable non-essential cookies through your browser settings or our cookie preference centre, although this may affect site functionality.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@horizonstravel.com. We will respond within 30 days.

6. Data Security

We implement industry-standard security measures including TLS encryption, firewalls, and access controls to protect your personal data. Payment information is processed by PCI-DSS compliant third parties and never stored on our servers.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account data is typically retained for 7 years after account closure for legal and tax purposes.

8. Contact Us

For any privacy-related enquiries, please contact our Data Protection Officer at privacy@horizonstravel.com, or write to: Horizons Travel Ltd, 100 Fleet Street, London, EC4Y 1AA, United Kingdom.

1. Acceptance of Terms

By accessing and using the Horizons Travel platform, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our platform. We reserve the right to modify these terms at any time, and continued use following posted changes constitutes acceptance.

2. Booking & Pricing

All prices displayed are in USD unless stated otherwise and are subject to availability at the time of booking. Advertised savings are calculated against the standard retail price at the time of listing. Horizons acts as an agent between you and the travel supplier; the contract for your travel services is with the supplier, not Horizons. We cannot guarantee prices until a booking is confirmed.

3. Cancellation & Refunds

Cancellation policies vary by deal and supplier. Each deal page clearly states the applicable cancellation policy before you book. Where a "free cancellation" badge appears, cancellation is free up to the stated date. Refunds are processed within 5–10 business days and are subject to the supplier's terms. Horizons' service fee (if applicable) is non-refundable.

4. User Responsibilities

You are responsible for ensuring you have valid travel documents, including passports and visas, for your destination. Horizons does not accept liability for travel denied due to inadequate documentation. You must be at least 18 years of age to make a booking. You are also responsible for ensuring compliance with all entry requirements and health regulations at your destination.

5. Intellectual Property

All content on the Horizons platform, including text, images, logos, and software, is the property of Horizons Travel Ltd or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Limitation of Liability

To the maximum extent permitted by law, Horizons shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our platform or travel services booked through us. Our total liability in connection with any booking shall not exceed the amount paid for that booking.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.